Transforming Conflict Ltd is a signatory to the Restorative Justice Council (RJC) Code of Practice for Trainers and Training Organisations of Restorative Practice.

Privacy Policy of Transforming Conflict Ltd

Date Policy Updated & Effective From: – 21st May 2018

This privacy policy explains how we use any personal information we collect about you when you use this website.


Access to your information and correction

In order to receive information about your Personal Data, the purposes and the parties the data is shared with, contact the Data Controller and Owner.

Data Controller and Owner – Transforming Conflict Ltd, Registered in England, Registration Number: 06529966

Data Processor –Resolution TV Ltd, Registered in England, Registration Number: 05460711 , ICO Registration Number: ZA340457

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following contact details. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Contact details: –

By email –
[email protected]

By post –

Transforming Conflict Ltd,

National Centre for Restorative Justice in Youth Settings,

Mortimer Hill,




Types of Data collected

What information do we collect about you? We hold some personally identifiable information about you, such as your full name, phone number, address, email address, or similar. These details are only collected on completing our “contact us” and course booking forms as well as through our shop purchases. This Personal Data is freely provided by you the User. Transforming Conflict Ltd is not responsible for data collected by external ecommerce websites, that are linked to this website.

We collect information about you when you subscribe to our newsletter for the purpose of sending you marketing communications. We also collect information when you voluntarily complete our “contact us” and course booking forms and use our online ecommerce shop. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]

Website usage information is collected using cookies.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

See WooCommerce Privacy Policy to see how they handle data.

This site uses the PayPal secure payment gateway.  For more information, you may like to read the PayPal Privacy Policy



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Transforming Conflict on this website. These technologies may be used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. If you are located in Europe, your IP address and personal information are never stored or shared with any third-parties. We process and keep all data within Europe and, if you wish to opt-out, you can do so by contacting us at [email protected]

Cookies this website uses: –

Google Analytics – Cookies

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.

Wordfence Security – Cookies

Cookie Name Expiration Time Description
wfvt_XXXXXXX 30 minutes Analysing user behaviour.
wordfence_verifiedHuman 24 hours Used for the security of the website.
wfwaf-authcookie-XXXXXXX 24 hours Used to authenticate a user login request.

PayPal – Cookies

Cookie Name Expiration Time Description
LANG 24 hours Remembers language preferences.
X-PP-K 1 month Allows users to process their payment.
X-PP-SILOVER 24 hours Allows users to process their payment.
cookie_check 24 hours Tests whether the browser has cookies enabled.
enforce_policy 1 month GDPR EU policy for Paypal

WordPress – Cookies

Cookie Name Expiration Time Description
wordpress_logged_in_XXXXXXX When the browsing session ends Contains the user’s unique session ID in order to maintain the user’s state (eg. logged in/out) and any related preferences/settings.
wordpress_sec_XXXXXXX  When the browsing session ends Contains the user’s unique session ID in order to maintain the user’s state (eg. logged in/out) and any related preferences/settings.
wordpress_test_cookie  When the browsing session ends Contains the user’s unique session ID in order to maintain the user’s state (eg. logged in/out) and any related preferences/settings.
wp-settings-[UID] 24 hours This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-time-[UID] 24 hours This is used to customize your view of admin interface, and possibly also the main site interface.

WooCommerce – Cookies

Cookie Name Expiration Time Description
woocommerce_cart_hash 24 hours Stores an encoded string representing the contents of the WooCommerce shopping cart
woocommerce_items_in_cart 24 hours Stores an encoded string representing the contents of the WooCommerce shopping cart
wp_woocommerce_session 48 hours Contains information identifying the customer and session expiration time.

Other websites

Our website contains links to other websites.

Any external linked sites contains information that has been created, published, maintained, or otherwise posted by institutions or organisations independent of Transforming Conflict. We do not endorse, approve, certify, or control any linked websites, their sponsors, or any of their policies, activities, products, or services. We do not assume responsibility for the accuracy, completeness, or timeliness of the information contained therein. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers and or social media platforms) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Transforming Conflict will not share your information for marketing purposes with any other companies.


The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

We will retain personal data we process on behalf of our customers for as long as needed to provide our services. Transforming Conflict will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Additional information about Data collection and processing

How We Share Your Information.

Personally Identifiable Information: Transforming Conflict will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Transforming Conflict  (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached and archived pages of our Site, or if other users have copied or saved that information.

Storage and Processing

Your information collected through the Transforming Conflict website is stored and processed within the EU and in accordance with GDPR. Any email addresses registered for our newsletter will be held in an email broadcast system which may be hosted outside of the EEA. We use Sendy as our Email Marketing Server. Please see Sendy Privacy Policy  for more details.

How We Protect Your Information

Transforming Conflict is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Transforming Conflict  may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter personally identifiable information our Data Processor Resolution Television Ltd encrypt that information using secure socket layer technology (SSL) and use a third party firewall. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore,  both the Data Controller and Data Processor cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at [email protected] Our website does not request or store any sensitive information.

Compromise of Personal Information

In the event that personal information is compromised as a breach of security, Transforming Conflict will promptly notify our customers in compliance with applicable law.

Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Transforming Conflict in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Social Media Widgets

Our Site includes social media features, such as the Facebook share button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organisation providing it.


We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted you can do so by contacting us at [email protected]

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, deleted, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes their Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.